Frequently Asked Questions

Q: Does the price include set up and delivery?

A: Yes, although additional fees may apply for areas farther out. 

Q: Do you deliver to other cities?

A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can add up.  When you input your zip code our website automatically identifies the travel fee, or, if you are outside our delivery area, you will not allow you to complete the rental. Please call our office for a current quote, or to find out if you are too far outside our delivery area.

Q: What does "all day rental" mean?

A: Most companies rent for only 4 hours, but our price includes all day rentals 10am to 6pm.  We typically drop off between 7am-10am and pick up between 5pm-8pm (depending on when your party ends and how many rentals we have to pick up that day).  Customers say this gives them time to finish getting the party ready in the morning while the kids are out jumping, and gives them time to clean up in the evening. You can also rent between those hours.

Q: When do you set up?

A: That depends on how many rentals we have that day. Generally we arrive between 7am and 10am.  We work diligentl;y to get everyone's rentals to them earlier than the time they have chosen.   One of our awesome delivery pros will give you a call the evening before, or the morning of, your party/event and let you know when the driver plans on being to your location.

Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?

A: No...never at JumpN2Fun.com The jump will be cleaned and disinfected the morning of your rental...right in front of you if you'd like, or at the end of the rental prior to your rental.  If you ever receive a jump from us that has not been cleaned, please call our office.

Q: Do we have to keep the blower plugged in the entire time?

A: Yes. We show you how to turn on-and-off the blower while going over safety instructions, but please leave the jump inflated until we arrive to pick up the rental. Once unplugged the blower stops and deflates which can make the inflatable difficult to roll and/or inspect for socks, toys, and other items sometimes left behind, also if the inflatable has standing water on it and is deflated, then the water seeps through the seems and becomes trapped inside the bottom of the inflatable and it takes a great deal of time and energy to remove and you could receive an additional charge, particularly with waterslides. The only time we ask you turn the blower off is when the wind exceeds 15 mph, or thunder or lightning is within 5 miles of your event-then, once the thunderstorm or wind passes, we ask that you reinflate the inflatable.

Q: What about parks? Do parks have electricity?

A: We love setting up at parks, but not all parks have electricity available, or allow you to connect to it. If you want to set up at a park, please contact the city parks department for thewir requirements and fees. You may be required rent a whisper generator. We rent our generators to you at a resonable cost.  Some parks require a permit or deposit, so please call your local Parks and Recreation Department to ask them for the guidelines for setting up an inflatable bounce house on public park property. We carry Insurance, and can forward them a copy of the same if they ask.

Q: What payments do you take?

A: Cash, or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash. We do not accept checks.

Q: What if we need to cancel?

A: You need to contact us via phone or email no less then 2 days before your scheduled party to receive a full refund of your deposit.  If you cancel within the 2 days of your party the deposit is non-refundable.   Cancellations due to bad weather (even up to an hour before your party) will receive a raincheck, good for up to one year, that can be used toward your next rental.

Q: Do you require a deposit?

A: Yes all orders require a $39.00 Credit Card deposit for orders up to $300.00, and a deposit of 1/2 the rental for orders greater than $300.00.

Q: How big are the jumps?

A: Please note the space required for each jump (listed near the large picture) as some are VERY large and require extra space. When in doubt, measure your space to make sure the rented unit will fit. Jumps need room to be staked, they need room for the blower, they swing back and forth as jumpers are inside jumping, and they can get  badly damaged if they rub against walls, fences, or trees.  The sizes listed with each jump include the clear space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

Q: What about the big jumps? Any special requirements?

A: Check the requirements listed with each jump. Also, make certain that you have at least a 48" wide access to the area where the bounce house will be set up.  Some units are very tall (20' plus), so you'll want to look for low branches, power lines, etc.  The jumps can also weigh up to 700 pounds, so we need a 5 foot wide clear path with ample room for our trailer and hand carts (the GIANT units may require additional space for our electric hand cart, or to back a trailer to the drop area). Please call for more information.

Q: What surfaces do you set up on?

A: We normally set up on the Grass (our favorite and best for the kids) and there is no additional fee for this. We can also set up inside a gymnasium, pole barn or garage with a wooden, carpeted, or clean concrete floor and high ceilings for an additional charge. Sorry, we will not set up on any type of dirt, asphalt, concrete, rocks or gravel as it is unsafe for securing the inflatable, and the constant rubbing will damage the tarps and/or inflatable.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no.  You are not responsible for the normal wear of our units.  Seams may develop tears in high traffic areas over a period of time and if this happens please alert us at once so we can remedy the situation.  If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds, using SILLY STRING in or around jump, gum, food, drinks, or candy in the unit, not providing clear space, etc) you will be responsible for all damages up to and including replacement of the jump and/or blower, etc which can cost thousands of dollars.  We don´t want you or us to be in that situation which is why we have you sign and initial each of our safety rules so that you become the trained operator.

 

Still have a question? Please call 208-262-8086 or email us at info@jumpn2fun.com

 
           

 


Copyright 2010, Jump N2 Fun, LLC(tm) 208-262-8086